FAQ'S

Question not answered below?

Send us an email at Support@luckystrikenyc.com

JUUL DISCLAIMER.

Lower East LLC ("LuckyStrikeNYC.com) is not authorized by, endorsed by, affiliated with, or otherwise associated with Juul® or Juul Labs Inc. Any trademarks, service marks, design rights or similar rights mentioned, used or cited in this website or other LuckyStrikeNYC.com advertising & marketing are the property of their respective owners. LuckyStrikeNYC.com does not promote under age use of tobacco or nicotine products. Accessories that are intended to be used for tobacco or nicotine products should be purchased  by those of legal age to purchase  tobacco or nicotine products.

ORDER PROCESSING AND SHIPPING.

How long does it take to process an order?

Please allow 1-3 days for your order to be processed for shipping. If for any reason your order will take more than 3 days to process you will be contacted. 

What about shipping?

We ship both domestically and internationally via USPS. Delivery times depend on your location, but domestically orders are usually received within 3-5 business days after shipment. When your order ships you will receive an email notification and tracking number.  

Orders that have customization, i.e. engraving or UV printing, will take some extra time to prepare.  

What is the Shipping Cost for US Customers?

We offer free shipping within the US for all orders over $49. 

Is Sales Tax included for US Customers?

Sales tax is included for those located in New York State. 

Do you ship Internationally? 

Yes, a rate of $15 will be applied for international shipping. - Please check our order page to see if we ship to your country. 

Do your prices include VAT or other duties? 

No. You will bear all other taxes or duties upon delivery. We advise that you look into the import and customs policies in your respective countries.

I keep seeing 'Payment Error' when I try to make a payment. What is wrong? 

Payment errors happen for a variety of reasons. We use Stripe to process our online payment. For more information on why your payment did not go through, please see the Stripe help page. The most common reason a payment gets declined is because the customer has entered the wrong CVV code from the back of their credit card.  

ABOUT.

Why Lucky Strike? 

Well... We are constantly inspired by the culture in Soho New York during the late 70s and early 80s, and there's this great restaurant in Soho called Lucky Strike that opened in 1989. They have a great happy hour and atmosphere. So we named the brand Lucky Strike NYC! 

Metal Juul Sleeves.

What exactly is the Metal Juul Sleeve?

The metal Juul sleeve is a carefully crafted metal case for your Juul. It's made from 316 Stainless steel. It undergoes a careful polishing process that gives it a really nice shiny surface and then gets a coating called PVD. The PVD coating gives the sleeve its color and helps protect the surface. 

How do I put the Metal Sleeve on my Juul?

You should carefully insert your JUUL into the top end of the sleeve making sure that the LED side of your Juul is facing towards the side of the metal sleeve with the LED hole. The inside of the Metal Juul Sleeve has four silicon pads that hold your Juul securely into the sleeve. Failure to insert your Juul carefully into the sleeve can CAUSE damage to the internal silicon pad, and permanently damage your sleeve. Exercise caution while inserting! 

My Metal Sleeve is not fitting on my Juul?

If you are having trouble inserting your JUUL into the metal Sleeve carefully check your device for damage. If your JUUL has physical damage to the metal casing it could prevent it from fitting into the metal sleeve properly. If this is the case we recommend you discontinue use of the JUUL that is damaged. 

Will my Metal JUUL Sleeve scratch?

The Metal JUUL sleeve has a polished surface and therefore it is impossible to completely prevent scratches. Usually, from normal wear, you will experience small surface scratches that are not noticeable unless inspected closely. 

How does the engraving work for the Metal JUUL Sleeve?

We offer engraving on the Metal JUUL Sleeve. We use a special laser engraver to achieve your desired text. When you enter the text you want to be engraved we will automatically center the text and make sure it fits on the sleeve. Once engraved your order CANNOT be returned. 

How heavy is the Metal JUUL sleeve?

The sleeve weighs 22 grams. From our experience, once you get used to the weight of the sleeve on your JUUL you'll never be able to go back to just a plain JUUL. The beautiful construction and weight of the sleeve adds a sense of quality to the JUUL that you don't normally experience. 

Where is the Metal JUUL Sleeve made?

The metal sleeve is made in China. We tried sourcing it locally but because of its design the only capable manufactures were located in China. We spent months sourcing a reliable factory there that met are standards of quality and craftsmanship.

Leather JUUL Sleeves: 

What exactly is the Leather JUUL Sleeve?

The leather JUUL sleeve is a carefully crafted leather case for your JUUL. First, we start with an aluminum shell that our leather craftsman uses a guide for the leather assembly. Then our factory, located in New York's Garment District, wraps the aluminum with imported lambskin followed by edge painting. This all comes together to form a beautiful leather sleeve.

How do I put the Leather Sleeve on my JUUL?

You should carefully insert your JUUL into the top end of the sleeve making sure that the LED side of your Juul is facing towards the side of the sleeve with the LED hole. The inside of the Sleeve has four silicon pads that hold your Juul securely into the sleeve. Failure to insert your Juul carefully into the sleeve can CAUSE damage to the internal silicon pad, and permanently damage your sleeve. Exercise caution while inserting! 

My Leather Sleeve is not fitting on my JUUL?

If you are having trouble inserting your JUUL into the Sleeve carefully check your device for damage. If your JUUL has physical damage to the metal casing it could prevent it from fitting into the Leather sleeve properly. If this is the case we recommend you discontinue use of the JUUL that is damaged. 

What type of leather is used for the Sleeves?

We use a soft imported Lambskin. It's both soft and durable, which makes it a great addition to your JUUL. Our leather is sourced from a local vendor in the Garment District of New York! 

How does the Customization work for the Leather JUUL Sleeve?

We are really excited to offer customization as an option for our leather sleeves. We partnered with an incredible embroidery studio on New York City's Garment District to offer this service. Each Leather Sleeve that has customization is made to order! We use a special printer that uses UV printing to achieve your customized design. The results is durable and has a high quality feel. That means when you place your order our team will make your sleeve on the spot just for you! One-of-a-kind is an understatement. 

Once customized your order CANNOT be returned. 

How durable is the leather sleeve?

We have made every effort to choose a leather that is durable and will hold up over time. However, leather naturally shows wear over time as you use it, so you can expect it to age with use. Think of it as the leather highlighting all the experiences you and it have shared together!

RETURNS AND EXCHANGES.

What is your return/exchange policy?

We gladly accept returns and exchanges on all non-customized items. If your item is engraved or UV Printed on we can NOT return or exchange it. If you would like to return or exchange an item please contact us at Support@LuckyStrikenyc.com

Name

Order # 

Instructions if you'd like to exchange or return.